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About Me

Me

INTRODUCTION

A results-driven professional with over 30 years of expertise in technology, leadership, and business productivity, I specialize in designing and implementing systems that drive organizational success. I prioritize innovation and value-added productivity while maintaining strict adherence to legal, ethical, and moral principles. By balancing structured processes with forward-thinking strategies, I develop sustainable solutions that address present challenges and prepare for future advancements.

My strategic and conceptual thinking enables me to navigate complex organizational landscapes, leading teams toward sustained efficiency and impact. As a natural people-person, I foster camaraderie and synergy, creating an environment of excitement, engagement, and productivity that fuels long-term success.

I am committed to simplifying technology, championing principle-centered leadership, and leveraging emerging solutions like AI to help organizations and their partners achieve exceptional outcomes.








EDUCATION & TRAINING

 

Leadership Training:




Technology Training:

  • A+ Computer Technician - CompTIA - 2000
  • MCP (Microsoft Certified Professional) - Microsoft - 2001
  • International Diploma in Computer Studies - Majoring in E-Commerce - NCC Education - 2009
  • Audio Visual systems - Educomm and Infocomm - 2008



Digital Business Training:

  • Certified Inbound Marketer - HubSpot Academy - 2017
  • Certified Content Marketing - HubSpot Academy - 217
  • Certified Knowledge Business Broker - Mastermind.com - 2019
  • Certified Digital Marketing - HubSpot Academy - 2023
  • Masters in Business Leadership - NEXTMBA University - Currently Pursuing
  • Masters in AI for Business - NEXTMBA University - Currently Pursuing

WORK EXPERIENCE

 

Customer Service Representative - IQOR Ltd. - 2024

  • Handling inbound customer service calls;
  • Taking and processing inbound sales calls;
  • Placing outbound collections calls;
  • Answering technical support inquiries via incoming calls
  • Demonstrating excellent customer service skills with 100% Customer Satisfaction. This included the ability to take ownership in assisting, researching and resolving customer issues.



Productivity Coach & Website Designer - SITS Ltd. - 2015 - 2025

  • Create ecommerce websites for entrepreneurs and other professionals, with WIX, WordPress, WiPay shops and Kajabi platforms.
  • Create surveys with Jotforms.com and SurveyMonkey.com
  • Provide efficient and productive team coaching for small business owners.
  • Convert expertise into digital products such as; eBooks, Online Courses, Podcasts, etc.
  • Provide online (remote) coaching and consulting for leadership teams of various companies.
  • Setup online payment accounts and banking connections for client websites
  • Coach leader teams to improve communication, synergy, corporate problem-solving through productivity principles of adaptability and agility.

 

Director - Royal Solutions Foundation (non-profit) - 2016 - 2025

  • Advising church leaders on applying leadership principles in their organisations.
  • Assist in developing leadership training for church leaders and members.
  • Mentoring youths to discover their identity, purpose, career and become responsible citizens.
  • Training For Reigning: Providing effective mentorship training for teachers to mentor youths.
  • Entrepreneurial mentorship for small business startups with Youth Business T&T (YBTT) - 2016



Local Stores - 2023 - 2024

  • Assist in Sales at “Cell Liberty” technology store in Trincity Mall
  • Cashier at “Just My Size” store in Scarborough Tobago.

 

Leadership Trainer and Consultant - 2011 - 2017

  • Train new members of the Wesleyan Holiness Churches on personal/character development, purpose discovery and career guidance to become influential and relevant in the world.
  • Provide leadership advice to the chairman of the Wesleyan Holiness Churches in Trinidad and Tobago, that will develop the leaders of the organization to become more valuable in the world.
  • Develop leadership training along with the Leadership Training Team for organizational growth and stability.
  • Assist in developing a holistic training curriculum for youth leaders and teachers.
  • Train youth leaders and teachers of the Woodbrook Pentecostal Church with the “Training for Reigning” youth development program, to transform youths into royal, righteous and responsible leaders.

 

 

Network Systems Administrator (Ag) - University of the West Indies (FFA) - 2017- 2020

  • Build and maintain Windows Network servers (DCs, DHCP, Print and Data servers), with Windows 2012 and 2019 servers
  • Deploy Cisco & 3Com Network Switches in various buildings to share network and deploy switches needed in various buildings. 
  • Implement structured cabling and power redundancy systems for the faculty.
  • Create and maintain network user accounts for network access.
  • Create and manage help desk and service desk systems for efficient problem resolution.
  • Ordering and managing technology equipment for the Faculty.
  • Advice the Dean and Head of Departments on Information Technology Systems needed.
  • Advising academic leaders and lecturers on technology systems.
  • Train and supervise Technical Assistants and Computer Network Support Technicians.
  • Manage student Computer Labs in the Faculty.
  • Maintain a security camera system and provide security videos in the event of security breaches.
  • Provide proprietary software for staff in relation to their expertise through specialized servers provided by the UWI.
  • Provide remote technical support services for staff during the COVID-19 Pandemic. This includes helping users get access to Windows Server 2019 Server Remote Desktop.
  • Install, Teach and troubleshoot problems with Microsoft 2007-2010 suite.

 

Sandy's Innovative Technology Solutions 2003 - 2010

  • Purchase, install and repair computers, printers and networking solutions for schools, governments institutions, private companies and individual clients.
  • Install, Teach and troubleshoot problems with Microsoft 2007-2010 suite. 

 

Computer Network Support Technician -  University of the West Indies (FFA) - 2001 - 2017

  • Provide technical and networking support for staff and students, including problem analysis and problem-solving for computers, networks and peripherals.
  • Build or recommend computer systems based on personal or professional requirements.
  • Provide online or Physical Audio/Visual technical support for teaching or trainers in classes and conferences.
  • Troubleshooting software by connecting with relevant vendors to resolve any issues related to software needs.
  • Install, Teach and troubleshoot problems with Microsoft 2007-2010 suit

 

Technology Tutor - The National Energy Skills Center - 2000 - 2021

  • Teach all age groups computer Literacy and Microsoft Office Suite for national productivity
  • Train IT staff to install, repair and manage computer networks
  • Train managers to use internet and eCommerce technology from home, so that they can attract customers online.

 

Technology Tutor - Ministry of Sports and Youth Affairs - 1999 - 2000

      Provide training to residents of the El-Dorado Girls Youth Camp 

  • Teach computer Literacy and Microsoft Office Suite
  • Train them in basic hardware and software installation and troubleshooting
  • Train them in basic computer networks and cabling to share files and printer services.

 

HOBBIES

 

  • Career Guidance for Parents
  • Website Design and Digital Marketing guidance
  • Youth Mentorship and Youth Mentor Trainer
  • Playing and Teaching Drums






REFERENCES

  • His Excellency Dr Peter Morgan - UN Peace Ambassador, President - PMGI (Peter Morgan Global Inc) - (954) 997-0383 
  • Mr Joel Quamina; Unit Manager, Guardian Life of the Caribbean - (868) 480-2730
  • Dr Hyacinth Guy; Principal Director of Hyacinth Guy Human Resource Company - 868 681-4723
  • Rawle Rolock, Business Strategy and Impact Consultant, VisionWorks - (868)  280-8285
  • Dr Brian Skinner; Director - Brian Skinner and Associates - (868) 731-8682
  • Prof Gary Garcia; Former Senior Lecturer, The Faculty of Agriculture, UWI - (868) 742-9430; 
  • Prof Wayne Ganpat; Former Dean of the Faculty of Agriculture, UWI - (868) 792-1721
  • Bishop Don Hamilton; Bishop PAWI T&T and Senior Pastor of Faith, Hope & Love Centre - 740-3586